TERMS OF SERVICE
Effective Date: January 1, 2026
Company: GEN | XZ
Website: gen-xz.com
Cancellation Email: info@gen-xz.com
1. ACCEPTANCE OF TERMS
These Terms of Service ("Terms") govern your access to and use of the GEN | XZ website, products, services, software, marketing services, consulting services, digital services, subscriptions, and any other services provided by GEN | XZ ("GEN | XZ," "Company," "we," "us," or "our").
By accessing our website, purchasing or subscribing to our services, submitting an order, signing an agreement, electronically accepting an agreement, or otherwise engaging GEN | XZ for services, you ("Client," "you," or "your") agree to be legally bound by these Terms.
If you do not agree to these Terms, you must not use our website or purchase our services.
These Terms, together with any applicable service agreement, proposal, order form, statement of work, subscription agreement, or other written agreement between GEN | XZ and the Client, constitute the agreement between the parties.
If there is a conflict between these Terms and a separately executed written agreement, the separately executed agreement will control to the extent of the conflict.
2. SERVICES
GEN | XZ provides marketing, advertising, lead generation, website development, software, automation, customer relationship management, consulting, content, search engine optimization, social media, artificial intelligence, technology, and related business services.
The specific services provided to a Client will be determined by the applicable service package, proposal, order form, statement of work, subscription, or other agreement.
GEN | XZ reserves the right to modify, improve, replace, suspend, or discontinue any portion of its services at any time, provided that such modification does not eliminate services that the Client has already paid for during an active billing period without an appropriate adjustment or other remedy where required by applicable law.
3. MONTH-TO-MONTH SERVICE AGREEMENTS
Unless a separate written agreement expressly states otherwise, all recurring GEN | XZ service agreements are month-to-month agreements.
A month-to-month agreement means that the Client is purchasing services for each monthly billing period and the agreement continues from month to month until properly canceled.
There is no long-term commitment or fixed multi-month term unless expressly stated in a separate written agreement.
However, month-to-month does not mean that the Client may cancel a monthly service retroactively, refuse payment for a completed billing period, or obtain a prorated refund simply because the Client chooses to stop using the services during that billing period.
4. PAYMENT OBLIGATION
By purchasing or subscribing to GEN | XZ services, the Client authorizes GEN | XZ to charge the payment method provided by the Client for all applicable fees.
Each monthly service period constitutes a full billing period and the applicable monthly fee is due and payable in full for that billing period.
Unless otherwise expressly stated in writing:
Monthly fees are billed in advance.
The Client is responsible for the entire monthly fee for each active billing period.
Fees are not prorated based on the Client's usage of the services.
Failure to use the services does not eliminate the Client's payment obligation.
A Client may not withhold payment because the Client chooses not to use some or all of the services.
Payments already made are non-refundable except where GEN | XZ expressly agrees otherwise or where a refund is required by applicable law.
A cancellation does not retroactively eliminate amounts already invoiced or owed.
Once a monthly billing period has begun, the full monthly amount remains due and payable.
5. CANCELLATION POLICY
REQUIRED CANCELLATION METHOD
To cancel a month-to-month GEN | XZ service agreement, the Client must submit a cancellation request by email to:
info@gen-xz.com
A cancellation request submitted through a phone call, text message, social media message, verbal conversation, website chat, or communication to an employee or contractor does not constitute an official cancellation unless GEN | XZ expressly confirms the cancellation in writing.
The Client should retain a copy of the cancellation email for their records.
EFFECTIVE CANCELLATION
Cancellation becomes effective at the end of the then-current paid monthly billing period, unless GEN | XZ expressly agrees in writing to an earlier termination.
Cancellation does not create a right to a prorated refund for the current billing period.
If the Client sends a cancellation email after a new monthly billing period has begun, the Client remains responsible for the full amount due for that billing period.
PAYMENT AND CANCELLATION
These are month-to-month contracts, not pay-as-you-go contracts.
The Client agrees that each monthly billing period is a separate paid service commitment. The Client must expressly cancel the agreement by email to info@gen-xz.com in order to prevent the agreement from continuing into the next billing period.
Simply stopping payment, removing a payment method, disputing a charge, failing to respond to communications, or ceasing to use the services does not constitute proper cancellation.
6. AUTOMATIC MONTHLY RENEWAL
Unless canceled in accordance with Section 5, month-to-month services will automatically continue into the next monthly billing period and the applicable monthly fee will be charged.
By purchasing recurring services, the Client expressly authorizes GEN | XZ to continue billing the Client on a monthly basis until the Client properly cancels the service.
The Client is responsible for maintaining a valid payment method while services remain active.
7. FAILED PAYMENTS
If a payment is declined, reversed, disputed, returned, or otherwise fails, GEN | XZ may:
Retry the payment method;
Request an alternative payment method;
Suspend or restrict services;
Suspend access to software or accounts;
Pause campaigns or advertising;
Withhold deliverables;
Charge applicable late fees or payment-processing fees where permitted by law;
Recover amounts owed through lawful collection methods; and/or
Terminate the Client's services.
Suspension or termination of services due to nonpayment does not automatically eliminate amounts already owed.
8. CLIENT RESPONSIBILITIES
The Client agrees to provide GEN | XZ with accurate, complete, and timely information necessary to perform the services.
The Client is responsible for:
Providing accurate business information;
Providing timely access to necessary accounts and platforms;
Providing required approvals;
Reviewing and approving content, advertising, websites, and other materials when requested;
Maintaining ownership or appropriate rights to materials supplied to GEN | XZ;
Complying with applicable laws and regulations;
Maintaining accurate payment information;
Maintaining access credentials and account security;
Informing GEN | XZ of material changes that could affect the services; and
Using GEN | XZ services in a lawful manner.
Delays caused by the Client may affect delivery schedules and performance.
9. THIRD-PARTY SERVICES AND PLATFORMS
GEN | XZ may use or integrate with third-party platforms, software, advertising networks, hosting providers, artificial intelligence systems, payment processors, communication providers, social media platforms, CRM systems, analytics providers, and other third-party services.
Examples may include Google, Meta, TikTok, GoHighLevel, hosting providers, payment processors, artificial intelligence platforms, email providers, SMS providers, and other technology providers.
GEN | XZ does not control third-party platforms and is not responsible for:
Third-party outages;
Platform changes;
Algorithm changes;
Account suspensions;
Advertising disapprovals;
Policy changes;
Third-party fees;
Security incidents originating with third parties;
Loss of third-party data; or
Changes in functionality, availability, pricing, or access.
Third-party services may have their own terms, privacy policies, and requirements.
10. MARKETING AND ADVERTISING RESULTS
GEN | XZ provides marketing and related services designed to improve business performance. However, GEN | XZ does not guarantee any specific number of leads, sales, customers, revenue, return on investment, advertising performance, rankings, impressions, clicks, appointments, or other business results unless expressly guaranteed in a separate written agreement signed by GEN | XZ.
Marketing performance can be affected by factors outside GEN | XZ's control, including:
Market conditions;
Competition;
Client responsiveness;
Pricing;
Sales performance;
Advertising platform policies;
Search engine algorithms;
Economic conditions;
Consumer behavior;
Website performance;
Product or service quality;
Client reputation; and
Third-party technology.
Past results, examples, testimonials, case studies, projections, or estimates are not guarantees of future results.
11. WEBSITE USE
You may use the GEN | XZ website only for lawful purposes.
You agree not to:
Violate any applicable law or regulation;
Attempt to gain unauthorized access to systems;
Interfere with website functionality;
Introduce malicious code or software;
Scrape or harvest information without authorization;
Copy or reproduce proprietary website content without permission;
Impersonate another person or business;
Use the website for fraudulent purposes; or
Interfere with another user's access to the website.
GEN | XZ reserves the right to restrict or terminate access to the website for violations of these Terms.
12. INTELLECTUAL PROPERTY
Unless otherwise expressly agreed in writing, GEN | XZ and its licensors retain all rights, title, and interest in the Company's proprietary materials, systems, processes, templates, software, methodologies, frameworks, designs, code, graphics, written materials, strategies, workflows, documentation, and other intellectual property.
Nothing in these Terms transfers ownership of GEN | XZ's proprietary intellectual property to the Client.
Subject to full payment and any applicable separate agreement, the Client may receive rights to use certain final deliverables created specifically for the Client.
GEN | XZ retains ownership of its underlying methodologies, systems, templates, tools, processes, software, know-how, and reusable components.
13. CLIENT CONTENT
The Client retains ownership of content and materials supplied by the Client to GEN | XZ.
The Client grants GEN | XZ a limited, non-exclusive license to use, reproduce, modify, transmit, display, and process Client-provided materials solely as reasonably necessary to provide the contracted services.
The Client represents that it has the necessary rights, licenses, permissions, and authority to provide such materials to GEN | XZ.
The Client is responsible for claims arising from materials supplied by the Client that infringe the rights of another party or violate applicable law.
14. ARTIFICIAL INTELLIGENCE
GEN | XZ may use artificial intelligence and machine-learning technologies in providing services.
AI-generated content may contain errors, inaccuracies, omissions, or unintended results.
GEN | XZ may use third-party AI providers and technology platforms in connection with its services.
The Client acknowledges that AI-generated material may require human review, editing, approval, and fact-checking before publication or use.
GEN | XZ does not guarantee that AI-generated material will be completely accurate, original, error-free, or suitable for every intended purpose.
The Client remains responsible for reviewing and approving final materials where Client approval is requested or reasonably necessary.
15. DATA AND INFORMATION
GEN | XZ may collect and process information necessary to operate the website, communicate with Clients, process transactions, provide services, improve products and services, prevent fraud, maintain security, and comply with legal obligations.
Information may include:
Name;
Business information;
Contact information;
Email address;
Telephone number;
Billing information;
Website usage information;
IP address;
Device and browser information;
Account information;
Communications with GEN | XZ; and
Information voluntarily submitted by users.
GEN | XZ may use service providers and technology partners to process information on its behalf.
GEN | XZ will use commercially reasonable measures designed to protect information in its possession. However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.
16. PRIVACY
GEN | XZ may maintain a separate Privacy Policy describing its collection, use, disclosure, storage, and protection of personal information.
By using the website, you acknowledge that information may be collected and processed in accordance with the applicable GEN | XZ Privacy Policy and applicable law.
Nothing in these Terms is intended to eliminate or limit any privacy rights that cannot legally be waived.
17. COOKIES AND TRACKING TECHNOLOGIES
GEN | XZ and its third-party service providers may use cookies, pixels, analytics tools, tags, scripts, and similar technologies to operate the website, understand website traffic, improve user experience, measure advertising performance, and support marketing activities.
Third-party advertising and analytics providers may collect information regarding interactions with the website subject to their own policies and applicable law.
Users may be able to control certain cookies and tracking technologies through their browser or device settings.
18. COMMUNICATIONS
By voluntarily providing your telephone number or email address, you agree that GEN | XZ may contact you regarding services, transactions, accounts, support, appointments, and other business communications.
Where required by applicable law, marketing communications will provide an appropriate method for opting out.
You may request that GEN | XZ stop certain marketing communications by following the applicable unsubscribe instructions or contacting GEN | XZ.
Cancellation of marketing communications does not necessarily terminate transactional, account, billing, or other legally required communications.
19. DISCLAIMERS
THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW.
GEN | XZ DISCLAIMS ALL WARRANTIES THAT MAY LAWFULLY BE DISCLAIMED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
GEN | XZ DOES NOT WARRANT THAT:
THE WEBSITE WILL ALWAYS BE AVAILABLE;
SERVICES WILL BE UNINTERRUPTED;
SERVICES WILL BE ERROR-FREE;
INFORMATION WILL ALWAYS BE ACCURATE OR COMPLETE;
THIRD-PARTY SERVICES WILL REMAIN AVAILABLE;
MARKETING RESULTS WILL MEET A PARTICULAR EXPECTATION; OR
THE WEBSITE OR SERVICES WILL MEET EVERY CLIENT'S PARTICULAR REQUIREMENT.
Nothing in these Terms excludes any warranty or right that cannot legally be excluded.
20. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GEN | XZ AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OR ANTICIPATED SAVINGS ARISING OUT OF OR RELATED TO THE WEBSITE OR SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF GEN | XZ ARISING OUT OF OR RELATED TO A CLIENT'S USE OF THE WEBSITE OR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY THE CLIENT TO GEN | XZ FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in this section is intended to limit liability that cannot legally be limited or excluded.
21. INDEMNIFICATION
To the maximum extent permitted by law, the Client agrees to defend, indemnify, and hold harmless GEN | XZ and its owners, employees, contractors, agents, affiliates, and service providers from claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising from:
The Client's violation of these Terms;
The Client's violation of applicable law;
Materials or information supplied by the Client;
The Client's products or services;
The Client's misuse of GEN | XZ services;
Claims that Client-provided materials infringe another party's rights; or
The Client's negligence, fraud, or intentional misconduct.
22. DISPUTES AND GOVERNING LAW
These Terms and any dispute arising from or relating to the website or services shall be governed by and interpreted under the laws of the State of Ohio, without regard to conflict-of-law principles.
The parties agree that any legal action, proceeding, or dispute arising out of or relating to these Terms or the services shall be brought exclusively in the applicable state or federal courts located in Franklin County, Ohio, unless applicable law requires otherwise.
The Client consents to the personal jurisdiction and venue of those courts.
To the extent permitted by law, the parties waive objections based on inconvenient forum or improper venue.
23. ATTORNEYS' FEES AND COLLECTION COSTS
To the extent permitted by applicable law, if GEN | XZ is required to take legal action or engage a collection service to recover amounts properly owed by a Client under an agreement, the Client may be responsible for reasonable collection costs, court costs, and attorneys' fees incurred by GEN | XZ in connection with such recovery.
24. TERMINATION BY GEN | XZ
GEN | XZ may suspend or terminate services if the Client:
Fails to pay amounts when due;
Violates these Terms;
Provides fraudulent or materially inaccurate information;
Uses the services unlawfully;
Abuses GEN | XZ personnel;
Attempts to compromise the security of GEN | XZ systems; or
Engages in conduct that creates material legal, security, or reputational risk.
Termination by GEN | XZ does not waive the Client's obligation to pay amounts already accrued or otherwise owed.
25. EFFECT OF TERMINATION
Upon termination:
The Client's right to use terminated services may cease;
Outstanding balances remain due;
Recurring billing will cease after the effective termination date, subject to the cancellation provisions above;
Certain licenses or access rights may terminate;
GEN | XZ may retain information as reasonably necessary for legal, accounting, security, backup, or legitimate business purposes; and
Provisions that by their nature should survive termination will survive, including provisions concerning payment obligations, intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.
26. MODIFICATIONS TO THESE TERMS
GEN | XZ may modify these Terms from time to time.
Updated Terms will be posted on the website with a revised effective date.
Your continued use of the website or services after updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by law.
Changes to the economic terms of an existing Client's separate service agreement will be governed by the applicable service agreement and applicable law.
27. ELECTRONIC AGREEMENTS AND SIGNATURES
The parties agree that electronic records, electronic communications, electronic acceptance, and electronic signatures may be used to form and document agreements between GEN | XZ and its Clients.
Electronic acceptance, including clicking an acceptance button, checking an agreement box, signing electronically, submitting an online order, or otherwise affirmatively agreeing to these Terms, may constitute acceptance of these Terms to the extent permitted by applicable law.
Ohio law generally provides that an electronic record or signature may not be denied legal effect solely because it is electronic.
28. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be modified or limited to the minimum extent necessary to make it enforceable, if permitted by law.
If modification is not possible, the affected provision shall be severed, and the remaining provisions shall continue in full force and effect.
29. WAIVER
GEN | XZ's failure to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future.
A waiver must be expressly made in writing by an authorized representative of GEN | XZ.
30. ASSIGNMENT
The Client may not assign or transfer its rights or obligations under these Terms without the prior written consent of GEN | XZ.
GEN | XZ may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, corporate reorganization, or similar transaction.
31. ENTIRE AGREEMENT
These Terms, together with any applicable proposal, order form, service agreement, statement of work, subscription agreement, and other written agreement expressly incorporated into the Client relationship, constitute the entire agreement between the parties regarding the applicable services.
They supersede prior discussions, representations, and understandings concerning the same subject matter, except for written agreements expressly incorporated into the Client relationship.
32. NO WAIVER OF LEGAL RIGHTS
Nothing in these Terms is intended to waive, restrict, or eliminate any right, remedy, protection, or requirement that cannot legally be waived or restricted under applicable law.
Where applicable law provides a consumer with mandatory cancellation rights, disclosures, refunds, or other protections, those rights will remain unaffected.
33. CONTACT INFORMATION
Questions regarding these Terms, billing, services, or cancellation may be directed to:
GEN | XZ
Email: info@gen-xz.com
Website: gen-xz.com
CANCELLATION NOTICE
ALL MONTH-TO-MONTH SERVICE CANCELLATIONS MUST BE SUBMITTED BY EMAIL TO:
info@gen-xz.com
A Client remains responsible for the full monthly fee for any billing period that has already begun. Cancellation will prevent continuation into a subsequent billing period when properly submitted in accordance with these Terms.
Last Updated: January 1, 2026